Warranty Policy

At North Edge South Africa, we stand by the quality of our products. All our watches come with a 1-year warranty from the date of purchase. Please read the following details carefully to understand what is covered under our warranty and how to make a claim.

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What is Covered

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• Manufacturing defects in materials and workmanship.

• Faults or malfunctions that occur under normal usage conditions within the warranty period.

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What is Not Covered

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• Damage resulting from modifications, misuse, improper use, or neglect.

• Accidental damage, such as drops or impacts.

• Issues caused by exposure to water in non-waterproof watches.

  • Please note that not all our watches are waterproof. We strongly advise customers to refer to the instruction manual to understand the product’s specifications and limitations.

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How to Make a Warranty Claim

• If you believe your watch is covered under warranty, please email us at support@northedgesa.shop.

• Include your proof of purchase, a detailed description of the issue, and any relevant photographs to help us assess your claim.

• Our team will review your claim and provide further instructions on how to proceed.

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Important Notes

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• The warranty is valid only for the original purchaser and is non-transferable.

• Repairs or replacements provided under warranty do not extend the original warranty period.

We value your trust in North Edge South Africa and are committed to ensuring you are satisfied with your purchase. If you have any questions or concerns about our warranty policy, please don’t hesitate to contact us at support@northedgesa.shop.